Privacy Policy for Royal LePage Tendance, Real Estate Agency
1. WHO ARE WE
We are Royal LePage Tendance, Real Estate Agency, a company committed to fostering a strong corporate culture and prioritizing teamwork. We firmly believe that our success is built on the strength of our team and our commitment to supporting and guiding our new real estate brokers.
2. WHAT IS PERSONAL INFORMATION?
Under the Act Respecting the Protection of Personal Information in the Private Sector, 'personal information' means any information about an individual that allows them to be identified. This may include the person’s name, residential address, email address, date of birth, credit history, or other financial information.
3. WHAT PERSONAL INFORMATION DO WE COLLECT?
When you visit our website or contact us, we collect certain types of personal information such as:
Identity information, such as a first or last name;
Contact details, such as an email address and phone number;
Biographical details, such as a job title and employer name;
Financial information, such as payment data;
Identity verification documents (e.g., driver's license, passport);
Any other personal information you provide.
We only collect personal information necessary for the purposes identified, and we will always inform you of the specific purpose related to each type of information, where required.
4. HOW DO WE COLLECT YOUR INFORMATION?
We collect your personal information through our interactions with you—via our website, by phone, or through any other means of communication. We may also collect publicly available information or obtain data from third parties with your consent.
5. HOW DO WE USE YOUR INFORMATION?
We use your personal information to:
Provide and manage our services;
Communicate with you about our services;
Comply with legal and regulatory obligations;
Improve our website and services;
Offer personalized promotions and notifications.
We collect and use your personal data only as permitted by law—such as with your consent, when necessary for contract performance, or to meet legal obligations.
Here are some examples of how different types of personal information are used:
Identity and contact information is used for communication and client relationship management.
Financial data is used for billing and payment processing.
Identity documents may be required for regulatory verification, in accordance with anti-money laundering laws.
6. WHO DO WE SHARE YOUR INFORMATION WITH?
We may share your information with our partners, subcontractors, and service providers when necessary to deliver our services. We take measures to ensure your data remains confidential and secure.
If we need to transfer your personal data outside of Quebec, we will conduct a Privacy Impact Assessment (PIA) to ensure that your data is adequately protected.
7. HOW DO WE PROTECT YOUR INFORMATION?
We use physical, technical, and administrative safeguards to protect your information against unauthorized access, loss, or alteration.
8. WHAT ARE YOUR RIGHTS?
You have the right to access your personal information, request its correction or deletion, and withdraw your consent to its use. To exercise your rights, please contact us directly.
9. RETENTION PERIOD
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once this period has expired, your data will be securely deleted or anonymized.
10. HOW TO CONTACT US?
If you have any questions about this policy or wish to exercise your rights, you can contact our Privacy Officer:
Andréanne Roussel, Compliance Director
Email: andreanneroussel@royallepage.ca
As the Privacy Officer, she ensures the company’s compliance with this policy, handles your data rights requests, and oversees privacy incident management.
11. PRIVACY INCIDENTS
In the event of a privacy incident (e.g., unauthorized access, loss, or unintended disclosure of personal data), we will take immediate action to mitigate risks and inform, if necessary, the affected individuals and the Commission d'accès à l'information du Québec.
12. TO LEARN MORE ABOUT LAW 25
To consult the details of Law 25, click the following link:
Click here to view Law 25
13. POLICY UPDATE
This policy was last updated on May 27, 2025. We may update it at any time in accordance with applicable laws.